Gong
AI status: AI-native
Do Gong's terms allow AI training on customer data? ?Some vendors use customer content to train their AI models. Teams check this to see whether what they upload could become training data.
No“Is customer data used to train generative AI? No. Your data is never used to train generative AI models, and it’s never shared with or exposed to the public domain. Gong uses a secure, in-house AI framework that keeps your data fully isolated. We don’t co-mingle customer data, and any AI outputs are generated strictly within your own data environment, so you always stay in control of your data.”
Do Gong's terms allow customer content to be used to improve its products? ?"Improve our services" language can allow content to be used beyond delivering the service, without mentioning AI training. We list it separately so it is not missed.
Yes“which content and data they have processed through our Services, and how we could improve their and others’ user experience and the value they can generate from using the Services, so we can continue improving our products, offerings and the overall performance of our Services, including through the utilization and optimization of Artificial Intelligence and Machine Learning capabilities”
“Customer grants Gong a non-exclusive, worldwide, limited term, royalty-free right to host, use, copy, transmit and display Customer Data as appropriate for Gong to provide and ensure proper operation of the Services, including to prevent or address service or technical problems, in accordance with this Agreement”
How do Gong's terms say customers are told about changes to the terms? ?Some terms change as soon as they are posted; others require notice first. Teams want to know how they would learn about a change.
Not statedWhat control do customers have over AI training on their data at Gong? ?Where training is allowed, vendors sometimes offer a way to opt out or require consent. This shows where that control lives, such as a setting, an email request, or a contract.
Enter your email to see moreDo Gong's terms allow AI training on de-identified or aggregated data? ?Some terms allow training on data that has had identifiers removed or has been combined with other customers' data. The rules for that data are often different from the rules for raw content.
Enter your email to see moreDo Gong's terms allow people to review customer content? ?Vendor staff or contractors sometimes read customer content for support, safety, or quality. Teams check this when the content is sensitive or confidential.
Enter your email to see moreHow long do Gong's terms say it keeps customer content? ?How long a vendor keeps content, and what happens after deletion or termination, affects exit plans and deletion requests.
Enter your email to see moreHow long do Gong's terms say it keeps AI inputs and outputs? ?AI features often keep prompts and outputs for a separate period, sometimes with a third-party model provider. Teams check this separately from general retention.
Enter your email to see moreDoes Gong offer a zero-retention option for AI features? ?Some AI vendors offer a mode where prompts and outputs are not stored after the response. Teams look for it when handling sensitive data.
Enter your email to see moreWhich subprocessors does Gong list? ?Subprocessors are the third parties that handle customer data on the vendor's behalf. Security and privacy teams use the list to see who else touches their data, and where.
Enter your email to see moreHow do Gong's terms say customers are told about subprocessor changes? ?Vendors often promise advance notice before adding a subprocessor, and sometimes a right to object. This shows how, and how soon, customers are told.
Enter your email to see moreWhere do Gong's documents say customer data is hosted? ?Where data is stored can matter for residency requirements and cross-border transfer rules.
Enter your email to see moreDoes Gong offer a data processing agreement (DPA)? ?A data processing agreement is the contract many privacy laws expect when a vendor handles personal data. This shows whether one is public, available on request, or incorporated by reference.
Enter your email to see moreWhich security certifications does Gong claim? ?Vendors often cite security certifications such as SOC 2 or ISO 27001. We list what they claim, not whether the claim has been verified.
Enter your email to see moreDo Gong's terms say you own your inputs and outputs? ?Inputs are what you type in or upload. Outputs are what the platform responds with. People care because ownership decides who may reuse, sell or restrict that content, and terms often treat inputs and outputs differently or say nothing about outputs.
Enter your email to see moreHow we read documents ?We review the vendor's own public documents, like their terms of service, privacy policy, data processing agreement, and trust pages. Some answers come from a vendor's help or website pages, which are not contract terms, so each source is labelled with the kind of document it is. Every answer below carries a short quote or excerpt, a link to the source, and the date we captured it.
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