HubSpot
AI status: AI features
Do HubSpot's terms allow AI training on customer data? ?Some vendors use customer content to train their AI models. Teams check this to see whether what they upload could become training data.
Yes“We may use Customer Data to develop, support, and improve HubSpot AI features and functionality. We may also use Customer Data to train our AI models in compliance with our obligations under the Agreement.”
Do HubSpot's terms allow customer content to be used to improve its products? ?"Improve our services" language can allow content to be used beyond delivering the service, without mentioning AI training. We list it separately so it is not missed.
Yes“We use the information you provide us, professional data, log files, and usage data about how you or your users interact with our product and services to develop and improve our products, services, and communications.”
How do HubSpot's terms say customers are told about changes to the terms? ?Some terms change as soon as they are posted; others require notice first. Teams want to know how they would learn about a change.
Effective on posting“We update these terms from time to time. If you have an active HubSpot subscription, we will let you know when we update the terms via in-app notification or by email (if you subscribe to receive email updates).”
What control do customers have over AI training on their data at HubSpot? ?Where training is allowed, vendors sometimes offer a way to opt out or require consent. This shows where that control lives, such as a setting, an email request, or a contract.
Enter your email to see moreDo HubSpot's terms allow AI training on de-identified or aggregated data? ?Some terms allow training on data that has had identifiers removed or has been combined with other customers' data. The rules for that data are often different from the rules for raw content.
Enter your email to see moreDo HubSpot's terms allow people to review customer content? ?Vendor staff or contractors sometimes read customer content for support, safety, or quality. Teams check this when the content is sensitive or confidential.
Enter your email to see moreHow long do HubSpot's terms say it keeps customer content? ?How long a vendor keeps content, and what happens after deletion or termination, affects exit plans and deletion requests.
Enter your email to see moreHow long do HubSpot's terms say it keeps AI inputs and outputs? ?AI features often keep prompts and outputs for a separate period, sometimes with a third-party model provider. Teams check this separately from general retention.
Enter your email to see moreDoes HubSpot offer a zero-retention option for AI features? ?Some AI vendors offer a mode where prompts and outputs are not stored after the response. Teams look for it when handling sensitive data.
Enter your email to see moreWhich subprocessors does HubSpot list? ?Subprocessors are the third parties that handle customer data on the vendor's behalf. Security and privacy teams use the list to see who else touches their data, and where.
Enter your email to see moreHow do HubSpot's terms say customers are told about subprocessor changes? ?Vendors often promise advance notice before adding a subprocessor, and sometimes a right to object. This shows how, and how soon, customers are told.
Enter your email to see moreWhere do HubSpot's documents say customer data is hosted? ?Where data is stored can matter for residency requirements and cross-border transfer rules.
Enter your email to see moreDoes HubSpot offer a data processing agreement (DPA)? ?A data processing agreement is the contract many privacy laws expect when a vendor handles personal data. This shows whether one is public, available on request, or incorporated by reference.
Enter your email to see moreWhich security certifications does HubSpot claim? ?Vendors often cite security certifications such as SOC 2 or ISO 27001. We list what they claim, not whether the claim has been verified.
Enter your email to see moreDo HubSpot's terms say you own your inputs and outputs? ?Inputs are what you type in or upload. Outputs are what the platform responds with. People care because ownership decides who may reuse, sell or restrict that content, and terms often treat inputs and outputs differently or say nothing about outputs.
Enter your email to see moreHow we read documents ?We review the vendor's own public documents, like their terms of service, privacy policy, data processing agreement, and trust pages. Some answers come from a vendor's help or website pages, which are not contract terms, so each source is labelled with the kind of document it is. Every answer below carries a short quote or excerpt, a link to the source, and the date we captured it.
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